Good Policies and Procedures are the backbone of any business. We should know - we get asked to review and create policies and procedures all the time! In these manuals we cover the most typical and prevalent policies and procedures for funeral homes, crematories, and cemeteries.

The Funeral Home Policies and Procedures include: Price Disclosure Procedures; First Call Procedures; Embalming and Preparation Procedures; Identification Procedures; Shipping Remains Procedures; Servicing Preneed Contract Procedures; Business Files; Permits; Health and Safety.

The Cemetery Policies and Procedures include: Price Disclosure Procedures; Administrative Procedures; Transfer Procedures; Monument and Marker Procedures; Ground Maintenance Procedures; Family Service Procedures; Equipment Operation and Maintenance Procedures; Health and Safety.

The Crematory Policies and Procedures include 3 sections (a section for cremation at a crematory; a section for cremation at a funeral home; and a section for cremation at a cemetery) which covers: Receiving Procedures; Identification Procedures; Storage Procedures; Authorization Procedures; Preparation Procedures; Shipping and Receiving Procedures; Releasing Procedures; Record keeping; Health and Safety.

The Employee Manual includes: Employee Status; General Hiring Requirements; Confidential Information Protocol; Harassment Policies; Conflict of Interest Policy; Standards of Conduct; Workplace Violence (including an active shooter program); Disciplinary Procedures; Compensation Policies; Evaluation Protocol; Benefits Section; Cell Phone Policy; Dress Code; Social Media.  

BY PURCHASING THIS MANUAL I UNDERSTAND THAT IT IS A SUGGESTED SAMPLE ONLY; I PROMISE (PLEASE RAISE YOUR RIGHT HAND NOW) THAT I WILL MAKE SURE THAT ANY PROVISION I KEEP AND USE COMPLIES WITH ANY STATE OR LOCAL LAWS/REGULATIONS AS WELL AS MY CURRENT PRACTICES; I FURTHER PROMISE (HAND STILL IN THE AIR?) THAT THIS IS A COPYRIGHTED MANUAL AND WHILE I HAVE PERMISSION TO USE THIS MANUAL FOR MY BUSINESS I WILL NOT RE-USE, DUPLICATE, RESELL, ETC.. (I MEAN COME ON - THIS IS ALL FOR CHARITY, DON’T GIVE IT AWAY) AND, FINALLY, I WILL NOT HOLD LEMASTERS OR ANY ASSOCIATED BUSINESS OF LEMASTERS, RESPONSIBLE FOR THE USE OF THIS MANUAL. NOW GO CYA!